Starr擁有超过百年悠久歷史,提供旅遊保險及海外留學生保險等多元化保險產品,致力為你和家人提供全面和靈活的保障。

Customer Service Hotline : ( 852 ) 3765 5566 電子郵件 : CS.HK@Starrcompanies.com

Claim Procedure
1Claim Submission
Submission through eClaims Service (online platform) or by Email / Post
2Acknowledgement
Acknowledgement email will be sent upon receipt of claim submission
3Claim Results
Claims department will process the claim upon receipt of all documents
Important Note: If any incident occurs, please submit a claim to Starr within 30 days after the incident and provide all relevant documents.
eClaim Service
Fast. Simple. Secure.
Starr's eClaim Service allows you to submit a claim at anytime and anywhere by using your mobile device.
No paper claim form
Submit a claim by using a mobile phone, tablet or computer
High privacy of claim submission information

Click here to submit a new claim

Submit New Claim

Click here to submit additional documents if you already have a claim number

Upload Additional Claim Documents

Click here to find out what documents are required for a claim

Claim Documents Required
Claim Submission by Email or Post

Fill in and complete Claim Form

Download Travel Insurance Claim Form

Find out what documents are required for a claim

Travel Insurance Claim Documents Required

Email completed Claim Form and relevant documents to:
Asia.ahclaim@starrcompanies.com

Or

Mail completed Claim Form and relevant documents to:
Suite 1901, 19/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong

Please contact Claims Department for any claim enquiries.


Claims hotline: (852) 3765 5577

Claims email: Asia.ahclaim@starrcompanies.com

Address: Suite 1901, 19/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong

Office Hours: Monday to Friday, 9:00am to 12:30pm and 2:00pm to 5:00pm (Closed on Saturdays, Sundays and Public Holidays)