Claim Procedure
1Claim Submission
Submission through eClaims Service (online platform) or by Email
2Acknowledgement
Acknowledgement email will be sent upon receipt of claim submission
3Claim Results
Claims department will process the claim upon receipt of all documents
Important Note:
If any incident occurs, please submit a claim to Starr within 30 days after the incident and provide all relevant documents.
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eClaim Service
Fast. Simple. Secure.
Starr's eClaim Service allows you to submit a claim at anytime and anywhere by using your mobile device.
No paper claim form
Submit a claim by using a mobile phone, tablet or computer
High privacy of claim submission information
Please contact Claims Department for any claim enquiries.
Claims email: Claimcare.hk@starrcompanies.com
Address: Suite 1901, 19/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong
Office Hours: Monday to Friday, 9:00am to 12:30pm and 2:00pm to 5:00pm (Closed on Saturdays, Sundays and Public Holidays)