Claim Procedure
1Claim Submission
Submission through eClaims Service (online platform) or by Email / Post
2Acknowledgement
Acknowledgement email will be sent upon receipt of claim submission
3Claim Results
Claims department will process the claim upon receipt of all documents
Important Note:
If any incident occurs, please submit a claim to Starr within 30 days after the incident and provide all relevant documents.
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eClaim Service
Fast. Simple. Secure.
Starr's eClaim Service allows you to submit a claim at anytime and anywhere by using your mobile device.
No paper claim form
Submit a claim by using a mobile phone, tablet or computer
High privacy of claim submission information
Claim Submission by Email or Post
Email completed Claim Form and relevant documents to: Asia.ahclaim@starrcompanies.com
Or
Mail completed Claim Form and relevant documents to: Suite 1901, 19/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong
Please contact Claims Department for any claim enquiries.
Claims hotline: (852) 3765 5577
Claims email: Asia.ahclaim@starrcompanies.com
Address: Suite 1901, 19/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong
Office Hours: Monday to Friday, 9:00am to 12:30pm and 2:00pm to 5:00pm (Closed on Saturdays, Sundays and Public Holidays)